Booking Policy for AJ Medical Associates PLC 

We are committed to providing exceptional care and services to all our clients. To ensure a smooth and pleasant experience, please review our booking policy below:

1. Appointments

• All services require an appointment to ensure availability. Same-day appointments may be accommodated based on availability.

• Appointments can be made online through our website or by calling our front desk.

• A confirmation email or text will be sent upon booking. Please ensure your contact details are accurate.
   

2. Deposit Policy

• A deposit is required for all bookings to secure your appointment. Deposits are non-refundable but may be applied to future appointments if a cancellation is made within the allowed timeframe (see cancellation policy).

• The deposit amount will vary based on the type of service booked and will be specified during the booking process.
   

3. Cancellation and Rescheduling Policy

• Cancellations or rescheduling requests must be made at least 24 hours before your appointment time.

• Late Cancellations/No-Shows:

  • Cancellations made less than 24 hours before the appointment will result in the forfeiture of the deposit.

  • No-shows will be charged 50% of the scheduled service cost.

• If you reschedule your appointment at least 24 hours in advance, your deposit will be applied to the new appointment date.
   

4. Late Arrivals

• We understand that delays happen. A 10-minute grace period is allowed for all appointments.

• Arriving later than 10 minutes may result in a shortened service or the need to reschedule, depending on availability. In such cases, the deposit will be forfeited.
   

5. Payment Policy

• We accept all major credit/debit cards, cash, and mobile payments.

• Insurance is accepted for eligible Primary Care services. Aesthetic services are self-pay only. Please verify your coverage with your provider before booking.

• For aesthetic services, the remaining balance (after the deposit) is due at the time of the appointment.
   

6. Refunds

• Once a service has been performed, no refunds will be issued.

• Unopened products may be returned within 7 days of purchase with a receipt for store credit only.
   

7. Medical Consultations

• All new patients for primary care or wellness consultations must complete initial paperwork and provide any necessary medical history before the first visit.

• Aesthetic treatments like Botox, PRP, or laser services may require follow-ups as recommended by the physician.
   

8. Health and Safety

• If you are experiencing illness or flu-like symptoms, we kindly ask that you reschedule your appointment.

• For procedures requiring sedation or PRP injections, please follow pre-appointment guidelines provided during booking.
   

9. Contact Us
If you have any questions about this policy or your appointment, please contact us:

• Phone: Clinic’s Phone Number

• Email: Clinic’s Email Address

We look forward to supporting your wellness journey with care and excellence!